RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase.
Exchange-Only Policy
We do not accept returns for refunds. We gladly offer exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached.
Sale items and items marked as final sale are not eligible for exchange.
Condition Requirements
To be eligible for an exchange, items must be unworn, unwashed, and free of any odors, stains, or damage. All original tags and packaging must be intact.
Items that show signs of wear or have been altered in any way will not be accepted.
How to Initiate an Exchange
To start an exchange, email us at admin@betterskyco.com with your order number, the item you are exchanging, and the size or color you would like instead. Our team will respond within 1–2 business days with exchange instructions.
Please do not send items back without first receiving exchange authorization.
Exchange Processing
Once we receive and inspect your item, we will ship your replacement within 5–10 business days. Exchanges are subject to availability.
Exchange shipping is the responsibility of the customer unless the item was defective or incorrect.
Defective or Damaged Items
For defective or damaged items, please contact us immediately and we will arrange a replacement at no additional cost.